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Exchange and Returns Policy

As required by the Consumer Defense Code (article 49), Blombô guarantees the BUYER the right to withdraw the purchase within 7 (seven) days from the receipt of the product, with the return of the amount paid, including the freight of shipping and return shipping, if applicable.

For returns beyond the period of 7 (seven) days counted from the receipt of the product, the SELLER will be responsible for the exchange decision. In such cases, the BUYER may consult, through the SITE's Service Channel, as to the feasibility of the exchange.

Once any defect or defect in the manufacturing of a purchased product has been detected, the BUYER may file a complaint to Blombô within a period of up to thirty (30) days from receipt of the product, as required by the Consumer Protection Code (article 26, I).

Returns of products must be made by BUYER according to guidelines to be received

All requests for exchanges and returns must be made exclusively through the SITE Service Channel.

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